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 Product Specifications and Pricing Due to our policy of continual improvement we reserve the right to make alterations to our product line, specifications and pricing at any time. Please note that all photographs contained within this web site are for visual reference only. All our merchandise is priced in £ Sterling (GBP) unless otherwise stated. Warranty Information Unless specifically stated to the contrary, goods purchased from this web site are covered by a comprehensive 12-month warranty against faulty materials or workmanship. Warranty Claims for items purchased from this web store Should you consider that you have a warranty claim, please return the goods to us. The merchandise must be clean before returning it to us. Pack your merchandise securely, include a packing slip clearly identifying your name, address, post code, contact telephone number or e-mail address, order number (where available) and date of purchase, with a note telling us the reason for the claim. To send the package via a traceable shipping method, please contact us by email ( info@waylander.eu ) for shipping address. We will asses your claim and contact you with our findings. Please note that the merchandise will have thorough assessment of the claimed fault so that any such problems may be overcome in future. This may cause a slight delay in the assessment process. Where appropriate we will credit the original purchaser's credit card. This does not affect your statutory rights as a consumer. Order Cancellation Your Right To Cancel Your Order The Consumer Protection (Distance Selling) Regulations 2000 provide you with the right to cancel your order for goods purchased from our web store within 7 working days beginning the day after you receive delivery of the goods. Should you decide to cancel your order you must notify us within that 7 working day period and we will refund your purchase by crediting the original purchaser's credit card within 30 days of this or in the case of goods already having been dispatched, 30 days after goods have been returned to us. If you cancel your order, you must return the goods to us as soon as possible and you are responsible for the cost of returning the merchandise to us. The merchandise must be in original unused and unsoiled condition, with all original packaging (where available), components, instructions, and warranty material. This does not affect your statutory rights as a consumer. Make sure you pack the merchandise securely, include a packing slip clearly identifying the product and order reference number. Collection and Use of Information Any information that you may provide to us through our web site - which may be collected during the ordering process, registration process, by e-mailing us - will be collected lawfully and in accordance with the Data Protection Act 1998. We will not collect any personal information about individuals except when specifically and knowingly provided by such individuals. Examples of such information are: name, postal address, e-mail address, phone number, or any similar information given at the time of ordering or registering. Any information that you may provide through this web site will be collected by Waylander Apparel Ltd, and will only be used as stated on this web site and to fulfill your order. Contacting Us Regarding Privacy Matters To contact us regarding privacy matters, please email us at info@waylander.eu |